Frequently Asked Questions:

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Do you accept walk-ins?

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• We allow walk-ins to come in and browse, but an appointment is required to try on.​

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Is there a fee to book an appointment?

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• Appointments are generally free to book for groups of 3 or less. 

   A $50 refundable deposit may be required for groups of 4 or larger.

   * During our busy season we may charge for the first appointment of the day, regardless of group size.

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Do you rent dresses?

 

• No, our dresses are for purchase only.

 

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Can I put dresses on hold?

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• No, we do not put anything on hold.

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Do you offer payment plans?

 

• Yes, we offer layaway. *see our policies page for details

 

 

What is your return policy?

 

• We do NOT accept returns or exchanges. *see our policies page for details

 

 

Do you offer alterations in-store?

 

• We do not do in-house alterations. Instead, we offer a list of recommendations with excellent Google reviews.

 

 

How long does it take to receive a special order?

 

• As long as our supplier has the dress in stock, we receive special orders in 3-4 business days.

 

 

Do you carry wedding gowns?

 

• We do not carry traditional wedding gowns. We carry what we refer to as 'destination bridal' or 'last-minute bridal'.

Some of the styles we carry come in white / off-white / ivory.

 

 

Do you carry designers like Jovani or Mac Duggal?

 

• No, we do not carry those brands. Instead, we shop from small, independent makers that are comparable in quality.

We choose not to carry designer brands like Jovani or Mac Duggal to stand out apart from other stores.

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Do you accept tips?

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• We do not accept tips of any kind. If you feel so inclined to tip, instead we ask that you leave us a 5-star Google review.

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Do you work on commission?

 

• No, our customer service is genuine and we would never want our customers to feel pressured into making a purchase for our benefit.